Support is offered on an ad-hoc basis at Endpoint’s prevailing rates.
Support requests must always be initiated by a phone call. Please do not request support via text message or email as we do not monitor these platforms on an ongoing basis.
You must be able to do eTransfers in order to receive support. You will be billed the minimum incident support fee and if the length of the support call goes over the minimum incident time allotment, you will be asked to do another eTransfer for an additional block of support time.
For telephone support, please call 343-571-9153
For SOS On-Demand remote support, please click on this link, save the support app to a folder in your PC, double-click on the file that you just saved and follow the instructions as shown on your screen. After the app displays the 9-digit access code on your screen, call us at 343-571-9153 to start a remote support session.